Welcome to our website! Thank you for choosing us for your purchase!
Present webshop GTC the Consumer Friendly GTCF was created with a generator.
If you have any questions about these Terms and Conditions, the use of the website, the products, the purchase procedure or if you would like to discuss your specific needs with us, please contact us using the contact details provided.
Imprint: details of the Service Provider (Seller, Company)
Name: Noor Fashion Kft.
Headquarters: 7951 Szabadszentkirály, Ifjúság utca 4.
Mailing address: H-2045 Törökbálint, Nádasdy Tamás utca 2
Registering authority: Pécsi Törvényszék Cégbírósága
Cégjegyzék szám: 02-09-088128
Tax number: 32478352-2-02
Representative: Balán Péter
Phone number: +36703001302
Details of the hosting provider
Parties: Seller and Buyer together
Consumers: a natural person acting outside the scope of his/her profession, self-employment or business activity
Consumer contract: a contract where one of the parties is a consumer
Website: this website, which is used to conclude the contract
Treaty: sales contract between the Seller and the Buyer using the Website and electronic mail
Device for remote peer-to-peer communication: an instrument capable of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with order forms, catalogues, telephones, faxes and Internet access devices
Contract between remote parties: a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance selling system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract
Product: all marketable movable property included in the offer of the Website, intended for sale on the Website, which is the subject of the Contract
Enterprise: a person acting in the course of his or her profession, self-employment or business
Buyer/buyer: the person who enters into a contract with the person making a purchase offer via the Website
Good standing: In the case of contracts concluded between a consumer and a business (hereinafter "consumer contracts"), the Civil Code,
- (a) a guarantee for the performance of the contract which the undertaking voluntarily assumes for the proper performance of the contract, in addition to its statutory obligation or in the absence thereof; and
- b) the statutory mandatory warranty
The Contract shall be governed by the provisions of Hungarian law, and in particular by the following legislation:Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
Act V of 2013 on the Civil Code
Government Decree 151/2003 (IX.22.) on the mandatory warranty for consumer durables
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims relating to goods sold under a contract between a consumer and a business1997 Act LXXVI of 1997 on Copyright
Act CXX of 2011 on the Right to Informational Self-Determination and Freedom of Information
REGULATION (EU) No 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the buyer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation)
Scope of the GTC, adoption
The content of the contract concluded between us shall be governed by these General Terms and Conditions (hereinafter "GTC"), in addition to the provisions of the applicable mandatory legislation. Accordingly, these General Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.
The technical information necessary for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.
You must read the provisions of these GTC before finalising your order.
Language of the contract, form of the contract
The language of the contracts covered by these GTC shall be Hungarian.The contracts covered by these GTC shall not be considered as written contracts and shall not be registered by the Seller.
Prices are in HUF and include VAT 27%. The possibility that the Seller may change the prices for commercial policy reasons cannot be excluded. The modification of prices does not cover contracts already concluded. If the Seller has indicated the price incorrectly and an order for the product has been received but a contract has not yet been concluded between the parties, the Seller shall act in accordance with the "Procedure for incorrect price" clause of the GTC.
Procedure in case of incorrect price
It is considered to be an obvious misstatement of the price:
- Price 0 Ft,
- a price reduced by a discount but incorrectly indicating the discount (e.g. a product offered for HUF 500 for a HUF 1000 price with a discount of 20 %).
In the case of an incorrect price indication, the Seller offers the possibility to purchase the product at the real price, in the knowledge of which the Customer may decide whether to order the product at the real price or to cancel the order without any adverse legal consequences.
Complaints and redress
The consumer may submit consumer complaints about the product or the Seller's activities to the following contact details:
- Phone: +36204739273
- Internet address: http://futureal-allee.com
- E-mail: firstname.lastname@example.org
The consumer communicate your complaint to the company orally or in writing, which relates to conduct, activity or omission of an undertaking or a person acting in the interest of or on behalf of an undertaking directly connected with the marketing or sale of goods to consumers.
The company must investigate the oral complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the undertaking must immediately take a record of the complaint and its position on it and, in the case of a face-to-face oral complaint, give a copy of the record to the consumer on the spot. In the case of an oral complaint communicated by telephone or other electronic communications service, the consumer shall be provided with the substantive reply within 30 days at the latest, in accordance with the provisions applicable to the reply to the written complaint. In other respects, the consumer shall act on the written complaint as follows. The written complaint shall be lodged by the undertaking - unless a directly applicable legal act of the European Union provides otherwise, upon receipt must reply in writing within thirty days and arrange for its communication. A shorter time limit may be set by law, and a longer time limit by statute. The undertaking must state the reasons for rejecting the complaint. Oral complaints made by telephone or by electronic communications must be given a unique identification number.
The record of the complaint must include the following:
- the name and address of the consumer,
- where, when and how the complaint was lodged,
- a detailed description of the consumer's complaint, a list of the documents, records and other evidence presented by the consumer,
- a statement of the business's position on the consumer's complaint, if an immediate investigation of the complaint is possible,
- the signature of the person who took the report and, except in the case of an oral complaint made by telephone or other electronic communication service, the signature of the consumer,
- the place and time of recording of the minutes,
- in the case of an oral complaint made by telephone or other electronic communication service, the unique identification number of the complaint.
The undertaking must keep a record of the complaint and a copy of the reply for five years and present it to the supervisory authorities at their request.
If the complaint is rejected, the business must inform the consumer in writing of the authority or conciliation body to which he or she may refer the complaint, depending on its nature. The information must also include the location, telephone and Internet contact details and the postal address of the competent authority or conciliation body in the place where the consumer resides or is staying. The information should also include whether the business will use the conciliation body to resolve the consumer dispute.
If any consumer dispute between the Seller and the consumer is not resolved in the negotiations, the following enforcement options are available to the consumer:
Consumer protection procedure
Complain to the consumer authorities. If you notice a breach of your rights as a consumer, you have the right to complain to the consumer protection authority in your place of residence. Once the complaint has been examined, the authority will decide whether or not to proceed with the consumer protection procedure. The first level consumer protection authorities are the metropolitan and county government offices competent for the consumer's place of residence, a list of which can be found here: http://www.kormanyhivatal.hu/
Court proceedings. The customer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation Body procedure
Please note that you can lodge a consumer complaint with us. If your consumer complaint is rejected, you also have the right to take your complaint to the Conciliation Board of the place where you live or stay: the conciliation procedure can only be initiated if the consumer tries to settle the dispute directly with the business concerned. The conciliation body designated in the consumer's application is competent to take action on the basis of the consumer's request instead of the competent body.
This includes the possibility for businesses to request the conciliation body to obligation to send a reply, and an obligation to appear before the conciliation body duty of disclosure ("ensuring the participation of a person authorised to negotiate a settlement at a hearing").
If the seat or establishment of the business is not registered in the county of the chamber operating the territorially competent conciliation body, the business's obligation to cooperate extends to offering the consumer the possibility of a written settlement in accordance with his or her request.
In the event of a breach of the above duty of cooperation, the consumer protection authority has the power to mandatory fines applicable, no waiver of fines is possible. In addition to the Consumer Protection Act, the relevant provision of the Small and Medium-sized Enterprises Act has been amended, so that small and medium-sized enterprises will not be exempted from fines.
The amount of the fine may range from HUF 15,000 to HUF 500,000 for small and medium-sized enterprises, while for non-small and medium-sized enterprises subject to the Accounting Act with an annual net turnover exceeding HUF 100 million, the fine may range from HUF 15,000 to HUF 5% of the enterprise's annual net turnover, but not more than HUF 500 million. By introducing a mandatory fine, the legislator aims to reinforce cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation procedure.
The conciliation body is responsible for settling consumer disputes out of court. The conciliation body's task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The conciliation body shall, at the request of the consumer or the business, advise on the rights and obligations of the consumer.
The conciliation body's proceedings are initiated at the request of the consumer. The request must be made in writing to the chairman of the conciliation body: the requirement of written form may be met by letter, telegram, telex or fax, or by any other means which permits the recipient to store the data addressed to him permanently for a period of time adequate for the purposes for which the data were intended and to display the data in an unchanged form and content.
The application must include
- the name, residence or domicile of the consumer,
- the name, registered office or place of business of the business involved in the consumer dispute,
- if the consumer has requested the designation of the competent conciliation body instead of the body having jurisdiction,
- a brief description of the consumer's position, the facts supporting it and the evidence to support it,
- a statement by the consumer that the consumer has tried to resolve the dispute directly with the business concerned
- a declaration by the consumer that he has not initiated proceedings before any other conciliation body, that no mediation procedure has been initiated, that no application for a claim has been lodged or that no application for an order for payment has been submitted,
- a motion for a decision of the panel,
- the consumer's signature.
The request must be accompanied by the document or a copy (extract) of the document to the content of which the consumer refers as evidence, in particular the written statement by the undertaking rejecting the complaint or, failing this, any other written evidence available to the consumer that the required conciliation has been attempted.
If the consumer acts through an authorised representative, the authorisation must be attached to the request.
More information on the Conciliation Boards is available here: http://www.bekeltetes.hu
For more information on the local Conciliation Boards, click here:
Contact details for each of the regional Conciliation Boards:
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone numbers: 06-76-501-500; 06-76-501-525, 06-76-501-523
E-mail: email@example.com; firstname.lastname@example.org
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66-324-976
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. 310.
Phone number: 06-1-488-2131
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250/118
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96-520-217
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710
Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Phone number: 06-36-429-612
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.
Phone number: 06-56-510-621, 06-20-373-2570
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34-513-027
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone number: 06-32-520-860
Pest County Conciliation Board
Address: 1055 Budapest, Balassi Bálint u. 25, IV. floor, door 2
Postal address: 1364 Budapest, PO Box 81
Phone number: 06-1-269-0703
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u.6.
Phone number: 06-82-501-026
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42-311-544
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. floor III.
Phone number: 06-74-411-661
Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone number: 06-94-312-356
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. ground floor 116.
Phone number: 06-88-429-008
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone number: 06-92-550-513
Online dispute resolution platform
The European Commission has set up a website where consumers can register to resolve their online shopping disputes by filling in an application form and avoiding court proceedings. This will allow consumers to enforce their rights without, for example, being prevented by distance.
If you want to make a complaint about a product or service you bought online and don't necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the trader you have complained against can jointly choose the dispute resolution body you want to deal with your complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
A szerzői jogról szóló 1999. évi LXXVI. törvény (továbbiakban: Szjt.) 1. § (1) bekezdése értelmében a weboldal szerzői műnek minősül, így annak minden része szerzői jogi védelem alatt áll. Az Szjt. 16. § (1) bekezdése alapján tilos a weboldalon található grafikai és szoftveres megoldások, számítógépi programalkotások engedély nélküli felhasználása, illetve bármely olyan alkalmazás használata, amellyel a weboldal, vagy annak bármely része módosítható. A weboldalról és annak adatbázisából bármilyen anyagot átvenni a jogtulajdonos írásos hozzájárulása esetén is csak a weboldalra való hivatkozással, forrás feltüntetésével lehet. A jogtulajdonos: Noor Fashion Kft.
Partial invalidity, code of conduct
If a clause of the GTC is legally invalid or ineffective, the remaining clauses of the contract remain in force and the provisions of the applicable legislation apply in place of the invalid or defective part.
The Seller does not have a code of conduct under the Unfair Commercial Practices Act.
How digital content works, technical protection measures
The availability of the servers providing data on the website is above 99.9% per year. Regular backups are made of the entire data content, so that the original data content can be restored in the event of a problem. Sensitive data is stored using encryption of appropriate strength and encrypted using hardware support built into the processor.
Information on the essential characteristics of products
On the website, information on the essential characteristics of the products available for purchase is provided in the descriptions of each product.
Correction of data entry errors - Responsibility for the accuracy of the data provided
You will always have the opportunity to modify the data you have entered during the order process before finalizing the order (clicking on the back button in the browser will open the previous page, so you can correct the data you have entered even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you have entered is accurate, as the product will be invoiced and shipped based on the data you have provided. Please note that an incorrectly entered e-mail address or a saturated mailbox storage space may result in non-delivery of the confirmation and prevent the contract from being concluded.
Using the website
The shopping process
Click on the product categories on the website to select the desired product range and the individual products within it. Click on each product to find its photo, article number, description and price. You will be charged the price shown on the website when you make a purchase.
Add to basket
After selecting a Product, you can click on the "Add to Cart" button to add any number of Products to your cart without incurring any obligation to purchase or pay, as adding a Product to your cart does not constitute an offer.
We recommend that you add a product to your shopping cart even if you are not sure whether you want to buy it, because this way you can see which products you have selected at the moment with a single click, and you can view and compare them on one screen. The contents of the shopping basket can be freely modified until the order is finalised by clicking on the "Finalise order" button, you can remove products from the basket as you wish, add products to the basket as you wish or change the number of products you wish to order.
If you add the selected product to your shopping cart, a separate window will pop up with the text "Product added to cart". If you do not wish to select any more products, click on the "Add to cart" button! If you want to view the selected product again or add another product to your basket, click on "Return to product"!
View the Cart
When using the website, you can check the contents of your shopping cart at any time by clicking on the "View Cart" icon at the top of the website. Here you can remove selected products from the basket or change the number of items in the basket. Once you click on the "Update Cart" button, the system will display the information you have changed, including the price of the products you have added to your cart.
If you do not wish to select any further products and add them to your shopping cart, you can continue shopping by clicking on the "Order" button.
Entering customer data
After pressing the "Order" button, you will see the contents of your shopping cart and the total price you will have to pay for the products you have selected. In the "Delivery service" box, you must tick whether you wish to collect the products you have ordered in person (personal collection) or have them delivered. In the case of delivery, the system will indicate the delivery charge, which you will be required to pay when you place your order.
You can enter your e-mail address in the "User details" text box and your full name, address and telephone number in the "Billing information" text box. In the text box "Delivery information", the system automatically stores the data you entered in the "Billing information". If you request delivery to a different address, please uncheck the box. In the "Comment" text box you can enter any additional information you wish.
Overview of the order
After filling in the above text boxes, you can click on "Continue to next step" to continue the order process or on "Cancel" to delete/rectify the data entered so far and return to the Cart. Clicking on "Continue to next step" will take you to the "Order overview" page. Here you can see a summary of the information you have previously entered, including the contents of your shopping cart, your user, billing and shipping details and the amount you are paying (you cannot change this information here unless you click on "Back").
Finalising the order (making an offer)
If you are satisfied that the contents of your shopping cart correspond to the products you wish to order and that your details are correct, you can complete your order by clicking on the "SEND ORDER" button. The information provided on the website does not constitute an offer by the Seller to enter into a contract. You are considered to be the Bidder for orders covered by these GTC.
By clicking on the "SEND OFFER" button, you expressly acknowledge that your offer is deemed to have been made and that your declaration will be subject to payment in the event of confirmation by the Seller in accordance with these GTC. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these GTC, you are released from your obligation to bid.
Processing of the order, conclusion of the contract
You may place your order at any time. The Seller will confirm your offer by e-mail no later than the working day after you send your offer. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your mail system.
Mobile MasterCard payment
With the MasterCard® Mobile app, you can initiate a transaction whenever you want, and all you need to pay is your own valid MasterCard® or CVC-coded Maestro® debit card, your smartphone and the mPIN you enter during registration. For older non-smartphone types, the initial mPIN code is provided in the SIM ToolKit application on your SIM card, which you will need to change in the Settings menu before using it for the first time. Only MasterCard cards can be registered in the SIM ToolKit application, not Maestro cards.
Acceptance methods, acceptance fees
Deadline for delivery
The general delivery time for the order is 30 days maximum from the date of order confirmation.
Reservation of rights, reservation of ownership
If you have previously ordered a Product but did not receive it at the time of delivery (not including where you have exercised your right of withdrawal) or the Product has been returned to the Seller with no indication that you have not sought it, the Seller will make the fulfilment of the order conditional on payment in advance of the purchase price and delivery costs.
The Seller may withhold delivery of the Product until it is satisfied that the price of the Product has been successfully paid using the electronic payment solution (including in the case of products paid for by bank transfer, where the Buyer transfers the purchase price in the currency of the Member State of the Buyer and the Seller does not receive the full amount of the purchase price and delivery charges due to the conversion and bank commissions and costs). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.
The Seller does not distinguish between buyers within the territory of Hungary and buyers outside the territory of the European Union by using the Website. Unless otherwise provided for in these GTC, the Seller shall ensure the delivery/collection of the ordered products in Hungary.
The provisions of this GTC shall also apply to purchases made outside Hungary, provided that, for the purposes of this clause, a consumer is a national of a Member State or a business established in a Member State who purchases goods or services within the European Union solely for the purpose of final consumption or for the purpose of using them or acting with such intentions, in accordance with the provisions of the relevant Regulation. A consumer is a natural person who is acting for purposes which are outside his trade, business, craft or profession.
The language of communication and purchase shall be primarily Hungarian, Seller is not obliged to communicate with Buyer in the language of Buyer's Member State.
The Seller is not obliged to comply with or inform the Buyer of any non-contractual requirements, such as labelling or sector-specific requirements, laid down in the national law of the Buyer's Member State in relation to the Product concerned.
Seller shall apply Hungarian VAT to all Products unless otherwise specified.
The Customer may exercise his/her enforcement rights in accordance with these GTC.
In the case of electronic payment, payment is made in the currency specified by the Seller,
The Seller may withhold delivery of the Product until it is satisfied that the price of the Product and the delivery fee have been successfully and fully paid using the electronic payment solution (including in the case of products paid by bank transfer, where the Buyer transfers the purchase price (delivery fee) in the currency of the Member State in which the product is sold and the Seller does not receive the full amount of the purchase price due to the conversion and bank commissions and costs). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.
Seller will provide the same delivery facilities to non-Hungarian buyers as to Hungarian buyers in order to deliver the Product.
If the Customer may request delivery of the Product to Hungary or any other Member State of the European Union in accordance with the GTC, the non-Hungarian Customer may also request delivery by any of the means of delivery indicated in the GTC.
If the Customer may choose to collect the Product in person from the Seller in accordance with the GTC, this option is also available to non-Hungarian customers.
Otherwise, the Customer may request that the Product be shipped abroad at his/her own expense. This right does not apply to Hungarian Customers.
The Seller shall fulfil the order after payment of the delivery fee, if the Customer does not pay the delivery fee to the Seller or does not arrange his own delivery by the agreed date, the Seller shall terminate the contract and refund the prepaid purchase price to the Customer.
Consumer information pursuant to Government Decree 45/2014 (II. 26.)
Information on the consumer's right of withdrawal
As a consumer, the Civil Code. According to Article 8:1, paragraph 1, point 3, only natural persons acting outside the scope of their profession, self-employment or business activity are considered to be consumers, thus legal persons may not exercise the right of withdrawal without justification!
The consumer has the right to withdraw from the contract without giving any reason according to Article 20 of Government Decree 45/2014 (26.II.). The consumer may exercise his right of withdrawal
a) in the case of a contract for the sale of goods
aa) the product,
ab) in the case of the sale of several products, if the supply of each product takes place at different times, the last product supplied,
by the consumer or by a third party other than the carrier and indicated by the consumer, within a time limit of 14 days from the date of receipt of the goods by the consumer.
Nothing in this point shall affect the consumer's right to exercise his right of withdrawal as set out in this point during the period between the date of conclusion of the contract and the date of receipt of the goods.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the obligation to make an offer to conclude the contract.
Cancellation notice, exercise of the consumer's right of withdrawal or termination
The consumer can exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by means of a clear declaration to this effect or by using the declaration template that can be downloaded from the website.
Validity of the consumer's withdrawal
The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer sends his declaration within the time limit. The time limit is 14 days.
The burden of proving that the consumer exercised his right of withdrawal in accordance with this provision is on the consumer.
The Seller shall acknowledge the consumer's withdrawal on an electronic medium upon receipt.
Obligations of the Seller in the event of withdrawal by the consumer
Seller's obligation to refund
If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs caused by the choice of a mode of transport other than the least costly usual mode of transport.
How the Seller is obliged to refund
In the event of withdrawal or termination in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall refund the amount returned to the consumer in the same way as the payment method used by the consumer. Subject to the express consent of the consumer, the Seller may use another method of payment for the refund, but the consumer shall not be charged any additional fee. The Seller shall not be liable for any delay due to the incorrect and/or inaccurate bank account number or postal address provided by the Consumer.
If the consumer explicitly chooses a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this. In such a case, we shall be obliged to reimburse up to the amount of the standard delivery charges indicated.
Right of retention
The Seller may withhold the amount due to the consumer until the consumer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept consignments sent by cash on delivery or by post.
In the event of cancellation or termination of the consumer's obligations
Returning the product
If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the consumer must return the product immediately, but no later than fourteen days from the date of withdrawal, or hand it over to the Seller or a person authorised by the Seller to receive the product. The return shall be deemed to have been effected in time if the consumer returns the goods before the expiry of the time limit.
Direct costs of returning the product
The consumer bears the direct cost of returning the product. The product must be returned to the Seller's address. If the consumer terminates an off-premises or distance contract for the provision of a service after the performance has begun, he must pay the trader a fee proportionate to the service provided up to the date of notification of the termination to the trader. The amount to be paid by the consumer pro rata shall be determined on the basis of the total amount of the consideration laid down in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are not able to take delivery of products returned by cash on delivery or postage paid.
Consumer liability for depreciation
The consumer is liable for depreciation resulting from use beyond that necessary to establish the nature, characteristics and functioning of the product.
The right of withdrawal cannot be exercised in the following cases
The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (II.26.):
a) in the case of a contract for the provision of a service, after the service has been wholly performed, if the undertaking has begun performance with the consumer's express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the service has been wholly performed;
b) for a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period set for exercising the right of withdrawal;
c) in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer;
d) perishable or short-lived products;
e) for sealed products that cannot be returned after opening after delivery for health or hygiene reasons;
f) in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
g) an alcoholic beverage the real value of which is dependent on market fluctuations in a way beyond the undertaking's control and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
h) in the case of a contract for the provision of services where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
i) the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
j) newspapers, periodicals and periodicals, with the exception of subscription contracts;
k) for contracts concluded by public auction;
l) a contract for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of housing services, if the contract has a specific performance date or deadline;
m) in respect of digital content provided on a non-tangible medium, where the undertaking has begun performance with the consumer's express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right of withdrawal once performance has begun.
Warranty, product warranty, guarantee
This section of the Consumer Information Notice has been prepared pursuant to the authorisation of Article 9(3) of Government Decree 45/2014 (II.26.), using Annex 3 of Government Decree 45/2014 (II.26.).
In which cases can you exercise your right to a warranty?
In the event of defective performance by the Seller, you may claim against the Seller under the rules of the Civil Code.
What rights do you have under a warranty claim?
You may - at your option - make the following warranty claims:
You may request a repair or replacement, unless one of these is impossible or would impose a disproportionate additional cost on the Seller compared to any other request you have made. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or you may have the defect repaired or replaced at the Seller's expense or, as a last resort, you may withdraw from the contract.
You can switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or the Seller gave a reason for it.
What is the time limit for you to claim your warranty?
You must notify us of the defect as soon as you discover it, but no later than two months after the defect is discovered. However, you should note that you cannot claim any rights to claim for defects beyond the two-year limitation period from the date of performance of the contract.
If the object of the contract between the consumer and the business is second-hand goods, the parties may agree on a shorter limitation period; in this case, a limitation period of less than one year cannot be validly agreed.
Who can you claim against?
You may assert a warranty claim against the Seller.
What are the other conditions for enforcing your rights under the warranty?
Within six months from the date of performance, you can claim for a defect, provided that you prove that the goods or services were provided by the Seller. However, after six months from the date of performance, you will have the burden of proving that the defect which you have discovered existed at the time of performance.
In the case of second-hand products, warranty and guarantee rights are usually different from the general rules. In the case of second-hand products, we can also speak of defective performance, but the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. As a result of ageing, the occurrence of certain defects is becoming more frequent, which means that it cannot be assumed that a second-hand product can be of the same quality as a newly purchased product. On this basis, the Purchaser may only assert his warranty rights in respect of defects which are not due to use and which arise independently of the defects resulting from use. If the used product is defective and the Customer, being the Consumer, was informed of this at the time of purchase, the Service Provider shall not be liable for the known defect.
In which cases can you exercise your right to a product guarantee?
In the event of a defect in a movable item (product), you can choose between a warranty claim for accessories or a product warranty claim.
What rights do you have under your product warranty claim?
As a product warranty claim, you can only ask for the defective product to be repaired or replaced.
In which cases is the product considered defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
What is the deadline for you to claim under the product warranty?
You have two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your right to claim under a product warranty against the manufacturer or distributor of the movable item. You must prove that the product is defective in order to make a product warranty claim.
In which cases is the manufacturer (distributor) exempted from its product warranty obligation?
The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:
- manufactured or placed the product on the market for purposes other than its business, or
- the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
- the defect in the product results from the application of a legal or regulatory requirement.
The manufacturer (distributor) only needs to prove one reason for exemption.
Please note that you may not claim for a defect in accessories and a product warranty at the same time. However, if your product warranty claim is successful, you may assert your accessories warranty claim against the manufacturer for the replaced product or repaired part.
In which cases can you exercise your right to a guarantee?
Pursuant to Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables, the Seller is obliged to provide a warranty for the sale of new consumer durables (e.g. technical goods, tools, machines) listed in Annex 1 of the Decree, as well as their accessories and components (hereinafter - in this section - collectively referred to as consumer goods) within the scope specified therein.
What are your rights under the warranty and within what time limits?
Good standing rights
The Buyer may, as a general rule, claim for repair and, in the cases listed in the section "Rules for the handling of warranty claims", replacement and refund of money from the Seller under the terms of Government Decree 151/2003 (IX. 22.).
The Buyer may also, at his/her option, submit the repair claim directly to the Seller's head office, any premises, branch or repair service indicated by the Seller on the warranty ticket.
Warranty claims can be enforced during the warranty period, the warranty period is in accordance with Government Decree 151/2003 (IX. 22.):
a) one year for a sale price of HUF 10 000 but less than HUF 100 000,
b) two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000,
c) three years above the sale price of HUF 250 000.
Failure to comply with these deadlines will result in the loss of rights, but in the event of repair of the consumer goods, the warranty period will be extended from the date of delivery for repair by the time during which the Customer could not use the consumer goods as intended due to the defect.
The warranty period starts on the date of delivery of the consumer goods to the Buyer or, if the installation is carried out by the Seller or his agent, on the date of installation.
If the Customer puts the consumer goods into service more than six months after delivery, the warranty period starts on the date of delivery of the consumer goods.
Rules on the treatment of a warranty claim
In handling the repair, the Seller shall endeavour to make the repair within 15 days. The time limit for repair shall start to run on receipt of the consumer goods.
If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement.
If, during the warranty period, the first repair of the consumer goods by the Seller establishes that the consumer goods cannot be repaired, the Seller shall replace the consumer goods within eight days, unless the Buyer has agreed otherwise. If the consumer goods cannot be replaced, the Seller shall reimburse the purchaser within eight days the purchase price indicated on the proof of payment of the price of the consumer goods presented by the consumer, i.e. on the invoice or receipt issued under the VAT Act.
By accepting the GTC, the Customer agrees that the information may also be provided to him/her by electronic means or by any other means that can be used to prove receipt by the Customer.
If the Seller is unable to repair the consumer goods within 30 days:
- if the Customer has agreed to this, the repair can be carried out at a later date, or
- if the Customer does not agree to the subsequent performance of the repair or has not made a declaration to this effect, the consumer goods must be replaced within eight days of the expiry of the 30-day period without result, or
- if the Customer does not agree to the subsequent performance of the repair or has not made a declaration to this effect, but the consumer goods cannot be replaced, the sales price on the invoice or receipt for the consumer goods must be refunded to the Customer within eight days of the expiry of the 30-day period without result.
If the consumer goods fail for the 4th time, the Customer is entitled:
- the Seller towards the repair requires to contact you, or
- instead of the claim for rectification, request the Seller to reduce the purchase price proportionately pursuant to Section 6:159 (2) (b) of Act V of 2013 on the Civil Code, or
- to have the consumer goods repaired or otherwise corrected at the Seller's expense instead of the claim for repair pursuant to Section 6:159 (2) (b) of Act V of 2013 on the Civil Code, or
- if the Buyer does not exercise or has not declared these rights (repair, price reduction and other remedies at the Seller's expense), the consumer goods must be replaced within 8 days, and if the consumer goods cannot be replaced, the sales price shown on the invoice or receipt for the consumer goods must be refunded within 8 days.
The rules under "Rules for handling a claim" do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, cars, motor caravans, caravans, motor caravans, caravans with trailers, trailers and motorised watercraft.
However, for these products, the Seller shall also endeavour to fulfil the repair request within 15 days.
If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement.
What is the relationship between warranties and other warranty rights?
Warranty is in addition to warranty rights (product and accessory warranty), the fundamental difference between general warranty rights and warranty is that the burden of proof is lower for the consumer in the case of warranty.
Consumer goods subject to the compulsory guarantee under Government Decree 151/2003, which are fixed, or which weigh more than 10 kg or cannot be carried as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, the dismantling, installation, removal and return shall be carried out by the undertaking or, in the case of a request for repair made directly to the repairer, by the repairer.
The seller's undertaking during the period of the obligatory guarantee must not contain conditions for the consumer which are less favourable than the rights granted by the rules on obligatory guarantees. However, the conditions of the voluntary guarantee may be freely determined thereafter, but the guarantee may not affect the consumer's statutory rights, including those based on the warranty of fitness.
Replacement request within three working days
In the case of sales via a webshop, the three working days exchange requirement also applies. The three working day replacement requirement is applicable to new consumer durables covered by Government Decree 151/2003 (22.IX.), according to which if the replacement requirement is enforced within the three working days, the seller must interpret this as meaning that the product was already defective at the time of sale and must replace the product without further ado.
When is the Seller released from his warranty obligation?
The Seller shall be released from its warranty obligation only if it proves that the cause of the defect arose after performance.
Please note that you cannot make a warranty claim and a warranty claim for the same defect at the same time, or a product warranty claim and a warranty claim at the same time, but you have the rights under the warranty regardless of the warranty rights.